Refund policy

We want you to be happy with your order. If something isn't right, please get in touch at scott@naturespurest.co.nz and we'll sort it out.

Unopened products (change of mind)

You can return unopened products within 30 days of delivery for a refund. Items must be sealed, unused and in their original packaging, and you'll need your order number or proof of purchase. Return postage is at your cost, and we recommend using a tracked service.

Opened products

For health and safety reasons, we can't accept returns of supplements that have been opened or had their seal broken, unless there is a problem with the product (see below).

Faulty, damaged or incorrect items

Please check your order when it arrives. If a product is damaged, faulty, past its expiry date, or not what you ordered, email us as soon as possible with your order number and a photo. We'll replace it or refund you, and cover the cost of any return postage.

Sale items and gift cards

Change-of-mind returns aren't available on sale items or gift cards. Faulty items are always covered.

How to return an item

Please email us before sending anything back so we can confirm your return. Returns sent without contacting us first can't be accepted. Once approved, send your return to:

Natures Purest Ltd
135 Zanders Road, RD2
Waimauku, Auckland 0882
New Zealand

Refunds

We'll let you know once we've received and checked your return. Approved refunds are made to your original payment method within 10 business days. Your bank may take a few extra days to process it.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.